General Terms & Conditions
Please Read Carefully
Our General Terms and Conditions will provide your trip with the protection it deserves. Before you travel, it would be very helpful to check the ‘Entry requirements’ section for Costa Rica’s current entry restrictions and requirements.
Click here to visit Costa Rica government website with the official, up-to-date information: https://www.visitcostarica.com/en/costa-rica/planning-your-trip/entry-requirements
During the pandemic, the following requirements were also established: (in force until April 1, 2022)
Current Requirements—Fully Vaccinated Travelers
—Epidemiological digital form that you can obtain here: Health Pass.
—Travelers that have proof of a full vaccination (a record or vaccination card) with Pfizer-BioNTech, Moderna, Astrazeneca, or Johnson and Johnson (these are the only approved vaccines), should attach their vaccination certificate to the Health Pass. The last dose of the vaccine must have been applied at least 14 days before arrival in Costa Rica.
As proof, vaccination certificates and vaccination cards that contain at least the following information will be accepted:
- Name of the person who received the vaccine
- Date of each dose
- Pharmaceutical house. In the case of U.S. travelers, the “COVID-19 vaccination record card” will be accepted.
Current Requirements—Other Travelers
Is a negative test required to enter?
No COVID Test Required to Enter Costa Rica. U.S. citizen tourists wishing to enter Costa Rica are not required to present the results of a negative PCR test for CV-19.
—Epidemiological digital form that you can obtain here: Health Pass.
—Tourists not vaccinated, with incomplete vaccination, or vaccinated with a serum other than those admitted by the Costa Rican authorities, must purchase mandatory travel insurance that covers lodging in case of quarantine and medical expenses due to COVID-19 disease as detailed below.
You can choose any international insurance company that meets the following requirements:
- Valid during the entire stay in Costa Rica (coverage dates).
- $50,000 for medical expenses, including COVID-19 disease.
- $2,000 for lodging expenses in case of COVID-19 quarantine. Ask your insurance company for a certificate/letter in English or Spanish stating the following:
- Name of the person traveling.
- Validity of the effective policy during the Costa Rica visit (travel dates).
- Guarantee of coverage for medical expenses in case of COVID 19 in Costa Rica, for at least $50,000
- Minimum coverage of $2,000 for lodging expenses for quarantine or trip interruption for this same amount.
This certificate must specify that the policy covers COVID-19 and must be uploaded to the HEALTH PASS to be reviewed and approved by the Costa Rican authorities. Insurance cards are not accepted, it must be a document that allows the verification of the coverage mentioned.
Starting on August 1, all children under 18 do not need to show Covid travel insurance to enter. This is regardless of whether they have been vaccinated or not.
•Personal injury, medical treatment, and evacuation expenses, including helicopter rescue and air ambulance internationally. We recommend that travel insurance also addresses trip cancellation coverage.
•You must be aware of understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses (air delays due to mechanical issues) that would limit the coverage that you might reasonably need.
International Credit Card Fees:
•Please keep in mind some credit card companies charge an additional 1 to 3% for international charges. We do not offer refunds or credits for these differences.
When you accept your proposal:
•If your arrival date is within 45 days or less, full payment is required before hotel reservations can be confirmed.
•If your arrival dates are between this time of period, prices are normally 15-30% higher.
•December 18th – January 5th or
•The final payment is due 60 days prior to arrival. If the trip package includes a vacation rental (villa, condo, home), final payment is due 90 days prior to arrival.
•Your credit card will be charged by Costa Rican Travel Adventures and will appear on your credit card statement as COSTA RICA TRAVEL ADVENTURES.
Last Minute Booking
•For trips reserved less than 30 days prior to arrival:
Full payment is required before hotel reservations can be confirmed
•Changes at the last minute, even after having arrived in Costa Rica involve a considerable amount of extra work requiring a series of phone calls and emails.
For this reason, Costa Rica Travel Adventures charges $100.00 for each change made to the vacation after final services have been confirmed. This fee is in addition to any costs or penalties imposed by the companies impacted by the newly requested or cancelled services.
•A non-refundable deposit of 25% of the total trip cost is required to guarantee your reservation. Deposits that are made to secure hotel, guides and services are non-refundable.
• Trip Cancellations received 45 or less days prior to arrival non-refundable.
•The only way to receive a total reimbursement for your trip would be that Costa Rica Adventures cancelled your trip, postponed, interrupted or rescheduled as a result of Costa Rica Travel Adventures actions.
•Unpaid Balances 60 days before your arrival date, your booking will be canceled, resulting in the loss of all money collected from you.
•This policy may not apply to hotels or tours in which Costa Rica Travel Adventures, acts only as an intermediary, in which case the individual policies of the suppliers may apply.
•The rates that Costa Rica Travel Adventures receives for lodging and other suppliers of services may be the same or even higher than the prices that the suppliers offer the public via the Internet or other channels ofdistribution.
•If you see a promotion on the hotel or supplier’s website that you want to be sure we consider, feel free to send us a screen shot, we’ll follow it up with the supplier and see if it applies.
Note: that special offers and pricing available on Booking.com, Expedia, Trip Advisor or any other OTA do not apply. The reason for this is that these booking engines often discount the retail price without consulting with the supplier.
Foreign citizens must have a passport to enter Costa Rica and valid for at least 6 months. For more information, please visit Embassy of Costa Rica
•VACCINATIONS & ILLNESS:
If you are traveling to Costa Rica and you belong to a European country, it is not mandatory to apply any vaccine to enter the country. Even so, it is advisable to stay informed, since there are vaccines that are recommended as a prevention by the Ministry of Health.
However, it is strictly mandatory to be vaccinated against yellow fever and present the vaccination certificate in the case of travelers from countries that are at risk of transmission of this disease or who stop in one of them, among which we find Bolivia, Brazil, Venezuela, Peru, Colombia, Ecuador and some African nations.
The application of this vaccine must be made 10 days before entering Costa Rica and this must be stated in the International Certificate of Vaccination, which is valid for 10 years and must be endorsed by the Ministry of Health of your country.
As we pointed out, there are other vaccines that are recommended to travel to Costa Rica. These are the vaccine against Typhoid Fever, because there is a risk of contracting this disease if we are going to visit areas with low hygienic conditions; the vaccine against Hepatitis A, Hepatitis B and Tetanos-Diphtheria.
Following these recommendations, your trip will be totally safe. If, in addition, you want to enjoy this magnificent destination to the fullest, we recommend that you carry out the best possible accommodation search. Here you can choose good and safe hotels in Costa Rica, find the right one for you.
GENERAL TERMS & CONDITIONS RESPONSIBILITY:
Costa Rica Travel Adventures assume no responsibility for injury, loss or damage to person or property in connection with any service resulting directly or indirectly natural cause, detention, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage,force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, discrepancies or change in transit or hotel service over which it has no control.
Costa Rica Travel Adventures is not responsible for loss of life, personal injury, cancellations, delays, over-bookings, loss or damage of baggage and/or loss of services as a result of the same caused by any domestic flights within Costa Rica.
Costa Rica Travel Adventures reserves the right to adjust the U.S. dollar prices without notice, to reflect fluctuations in the Foreign Exchange Markets. Costa Rica Travel Adventures also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary for the comfort or well-being of the participants and to pass on to tour members any expenditure or losses caused by delays or events beyond its control
•MEDICAL AND HEALTH:
We have a 24-hour medical service. Guests with existing medical conditions should make them known to Costa Rica Travel Adventures well before their arrival to Costa Rica, given that guests will be, at some time during their trip, in some of the most remote places in Costa Rica. Under certain circumstances, evacuation could be prolonged, difficult, expensive or impossible. Guests should take special care. If they feel sick, they should tell us so we can start making arrangements for evacuation should it become necessary.
Guides on all of our wilderness trips carry a fully stocked first-aid kit. Hospital facilities are excellent in Costa Rica. Costa Rica Travel Adventures assumes no liability for costs of evacuation or provision of medical care. We recommend that trip participants purchase short-term traveler’s insurance covering baggage, accident/life and trip cancellation.
For more information, please see above.
Costa Rica Travel Adventures and its designated representatives reserve the right to disqualify any person as member of any trip or tour, should such person’s actions or general deportment impede the operation of the trip or the rights or welfare or enjoyment of other members of the trip. Refunds are usually not given under these circumstances. In such extraordinary instances when a refund is granted, it is agreed that a refund based on the actual cost of the unused land services is the limit of Costa Rica Travel Adventures responsability.
•LIMIT OF LIABILITY FOR LOST BAGGAGE:
Costa Rica Travel Adventures makes every possible effort to protect the baggage placed in our care.
Highlighted points to ensure the safety of your baggage:
- Your baggage is insured by a third-party insurance company (First Marine Aps) and covered up to and including a maximum of $3000 per bag
- in the event of any loss or damage to your luggage, this including the value of the bag/suitcase. Payment for service must have been done directly to LuggageHero using the online service. No payment in cash or directly to the shop.
- Your baggage must not contain jewelry, cash, travel documents or similar valuables.
- Customers are permitted to drop off standard luggage for storage. The following types of luggage are not considered as standard:
- – Jewellery
- – Cash
- – Weapons
- – Valuable documents; including travel documents, etc.
- – Life-saving medicine
- – Explosive items and substances
- – Flammable fluids etc.
- – Live animals
- – Perishable goods; including food, etc.
- – Narcotics
- – Items that are illegal to possess according to Danish law.
- – Fragile items that are not suitable for storage with other luggage.
- – Items with significant sentimental value
- – Other items similar to those in pt. 4.2.1
- – Please be aware that the shop has the right to ask you to open your luggage to make sure that no forbidden belongings are stored in your luggage.
BANNED AND DANGEROUS ITEMS
Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous.
Stow your bags does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks); other non-negotiable securities; material that can be considered as pornographic; weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.
The following items can be accepted by only upon written specific authorization or if they are expressly part of the commercial offer of food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces.
You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by these directions may change at any time.
If you are in a difficult situation and you cannot travel, our Rebooking Policy allows you to change the dates of your purchased trip itinerary one time, upon payment of the 5% USD rebooking fee. Any penalties charged by service providers or any other increased costs associated with the change will be charged to you.
New Travel Dates can be moved up to one year from your original travel dates and you must provide no later than 14 days after rebooking is requested. Prior to the rebooking any pending balance must be paid. If there is a price increase due to the change of dates, you are responsible for the difference in cost. If rebooking includes a non-refundable reservation, an additional payment may need to be made at time of rebooking.
For a trip itinerary with high season dates (January 6–Easter weekend), you need to submit the rebooking request a minimum of 30 days prior to arrival. For peak season dates (December 19–January 5), you need to submit the rebooking request minimum 65 days prior to arrival.
Itineraries with Christmas/New Year’s (December 19-January 5) and Easter dates are not covered by our Rebooking Coverage. Rebooking Coverage also does not apply to any rentals, condos, villas listed on the itinerary or international airfare.
Rates for Christmas, New Years and Easter are normally 15-30% higher.
We may prospectively amend these Terms at any time, and we reserve the right to update or alter these Terms. Any amendment will take effect and be deemed to have been accepted by you seven days after being posted to our website, immediately upon notice to you in writing by email or mail, or upon your continued use of our services or participation on one of our trip itineraries, whichever occurs first. We recommend that you refer to these Terms prior to travel to familiarize yourself with the most up-to-date version available.
Privacy: Costa Rica Travel Adventures respects your privacy and security. We will never disclose email addresses or personal details to a third party.